Book Your Activity

NOTE: Pick time might vary depending on Hotel location in Pattaya. The same will be update 1 night before and early morning as well.

1. Booking Confirmation

• Your booking is confirmed only after payment has been received and a booking confirmation/voucher has been issued.

• Guests are responsible for providing accurate passenger names, hotel details, contact numbers, and other required information at the time of booking.

• The tour voucher is valid only for the date, time, number of guests, and services specified on the booking confirmation.

2. Tour Timing & Pick-Up

• Guests must be ready at the designated hotel lobby or meeting point at the confirmed pick-up time.

• The tour operates on a fixed schedule. Late arrival may result in missing the tour or part of the tour.

• No refund or compensation will be provided for late arrival or failure to be present at the designated meeting point.

• Pick-up times may vary depending on the hotel location and daily operating schedule.

3. Tour Itinerary

• The Coral Island itinerary may be changed, rearranged, shortened, or modified due to weather, sea conditions, traffic, operational requirements, safety considerations, or instructions from local authorities.

• The order of activities may differ from the published itinerary.

• The tour operator reserves the right to make reasonable changes when necessary for guest safety or operational reasons.

4. Speedboat & Sea Conditions

• Travel to Coral Island is by speedboat/shared boat as specified in the selected tour package.

• Boat travel may involve waves, splashing, sudden movement, and changing sea conditions.

• Guests must follow all safety instructions provided by the boat crew and tour staff.

• Life jackets must be worn whenever instructed by the boat crew.

5. Water Sports & Optional Activities

• Water sports and activities are subject to availability, weather conditions, sea conditions, and local safety regulations.

• Certain activities may have age, height, weight, or other safety restrictions.

• Guests participating in water sports must follow all instructions provided by the activity operator.

• The operator may refuse participation in an activity where it considers participation unsafe.

6. Health & Medical Conditions

• Guests should inform the tour operator in advance of any medical condition, physical limitation, pregnancy, injury, or other condition that may affect participation.

• Certain activities may not be suitable for pregnant guests or guests with serious medical conditions, back or neck problems, or limited physical mobility.

• Guests are responsible for determining whether they are physically fit to participate in the tour and its activities.

7. Children

• Children must be accompanied and supervised by a responsible adult throughout the tour.

• Child eligibility and pricing may vary according to the selected tour package.

• Additional age, height, or safety restrictions may apply to individual water activities.

8. Personal Belongings

• Guests are responsible for their personal belongings, valuables, mobile phones, cameras, luggage, and other items throughout the tour.

• The company and local service providers are not responsible for loss, theft, or damage to personal belongings.

9. Weather & Force Majeure

• Coral Island tours are dependent on weather and sea conditions.

• In the event of unsafe weather, rough sea conditions, government instructions, or other circumstances beyond the operator's reasonable control, the tour itinerary may be modified, postponed, or cancelled.

• If the local operator is unable to operate the tour due to such circumstances, the applicable refund or rescheduling provisions will be handled in accordance with the separate Cancellation & Refund Policy.

10. Changes & Rescheduling

• Requests to change the tour date or other booking details are subject to availability and the applicable booking conditions.

• Any additional costs resulting from changes requested by the guest may be payable by the guest.

• The operator reserves the right to refuse changes where operationally not possible.

11. Non-Utilisation of Services

• No refund will be provided for any included service or activity that a guest voluntarily chooses not to use, unless otherwise stated in the applicable Cancellation & Refund Policy.

• No compensation will be provided for unused portions of the tour resulting from personal choices or early departure.

12. Guest Conduct

• Guests are expected to behave responsibly and follow instructions provided by tour guides, boat crew, drivers, and activity operators.

• Guests may be held responsible for any damage caused to vehicles, boats, equipment, or other property through intentional or negligent behaviour.

13. Third-Party Service Providers

• Certain services may be provided by independent third-party transportation companies, boat operators, activity providers, restaurants, or other local suppliers.

• Every reasonable effort is made to ensure that services are delivered as described; however, operational matters involving third-party providers may occasionally result in changes or delays.

14. Liability

• The company will take reasonable care to provide the services described in the booking.

• The company shall not be responsible for delays, changes, loss, damage, injury, or interruption caused by circumstances beyond its reasonable control or by the acts or omissions of independent third-party service providers.

• Guests are expected to comply with all safety instructions and local regulations during the tour.

15. Acceptance of Terms
By completing the booking and participating in the Coral Island Tour, guests confirm that they have read, understood, and accepted these Terms & Conditions.

Important: Tour timings, inclusions, exclusions, activities, meeting points, and operating procedures may vary depending on the selected Coral Island package. The details stated on the booking confirmation/voucher will apply to the specific reservation.

Cancellation & Refund Policy – Coral Island Tour, Pattaya

1. Cancellation 24 Hours or More Before the Tour
Cancellations made at least 24 hours before the scheduled tour date and time are eligible for a full refund, subject to the booking conditions.

2. Cancellation Within 24 Hours
Cancellations made less than 24 hours before the scheduled tour are non-refundable.

3. Same-Day Cancellation & No-Show

• Same-day cancellations are 100% non-refundable.

• No refund will be provided for guests who do not arrive at the designated meeting point or are unavailable at the confirmed pick-up time.

• No refund will be provided if the guest misses the tour due to late arrival.

4. Weather or Sea Conditions
If the tour operator cancels the tour due to unsafe weather, rough sea conditions, government restrictions, or other circumstances affecting safe operation, guests may be offered:

• Rescheduling to another available date, or

• A full refund, where rescheduling is not possible.

The final decision regarding tour operation will be made by the local tour/boat operator based on safety and operating conditions.

5. Tour Cancellation After Departure
If the tour has already commenced and certain activities or destinations cannot be operated due to changing weather, sea conditions, safety requirements, or other operational circumstances, no full refund will normally be provided.

Where applicable, the operator may offer a partial refund, alternative activity, or other arrangement at its discretion.

6. Voluntary Non-Participation
No refund will be provided for activities or services that a guest voluntarily chooses not to use after the tour has commenced.

7. Medical or Personal Reasons
Cancellation due to illness, personal circumstances, travel delays, change of plans, or other reasons attributable to the guest will be subject to the applicable cancellation period stated above.

Guests are advised to arrange appropriate travel insurance to cover unforeseen circumstances.

8. Refund Processing
Approved refunds will be processed through the original payment method wherever possible. The time taken for the refund to reach the guest's account may depend on the payment provider or bank.

9. Rescheduling
Requests to reschedule are subject to availability and must be made within the applicable cancellation period. Rescheduling requests made within the non-refundable period may be treated as cancellations and may not be accepted.

10. Final Cancellation Terms
The cancellation and refund conditions displayed on the booking confirmation or applicable tour voucher will prevail if they differ from the general cancellation policy stated above.

Last Updated: July 2026

At HolidayKart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when enquiring about or booking our Coral Island tours.

1. Information We Collect

When you submit an enquiry, make a booking, or use our services, we may collect the following information:

• Full Name

• Mobile Number

• Email Address

• Nationality

• Hotel or accommodation details

• Travel date

• Number of guests

• Payment information, where applicable

• Special requests or requirements voluntarily provided by you

• Any other information necessary to process and provide your booked services

2. How We Use Your Information

We use your personal information only for legitimate business and service-related purposes, including:

• Processing and managing your Coral Island tour booking

• Confirming reservations and issuing booking confirmations or vouchers

• Arranging hotel pick-up, transfers, tours, and related services

• Communicating important booking information, changes, or updates

• Providing customer support and assistance

• Processing payments and refunds, where applicable

• Improving our services and customer experience

• Meeting applicable legal, regulatory, and operational requirements

3. Information Sharing

To provide the services included in your booking, we may share limited personal information with trusted service providers involved in operating your tour, including:

• Local tour operators

• Transportation providers

• Boat operators

• Water-sports and activity operators

• Hotels or accommodation providers, where necessary

• Payment service providers

• Government authorities or other official bodies where legally required

We share only the information reasonably necessary for the relevant service to be provided.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Payment Information

Where online or other electronic payment facilities are used, payment transactions may be processed through third-party payment providers.

HolidayKart may not directly store complete credit/debit card details or banking credentials. Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

5. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

6. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your booking

• Provide customer support

• Maintain appropriate business and transaction records

• Resolve disputes or complaints

• Meet legal, accounting, tax, or regulatory obligations

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Withdraw consent where processing is based on consent

• Ask questions about how your personal information is being used

Requests may be subject to applicable legal or operational requirements.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, remember preferences, and enhance the customer experience.

Where required, we may provide appropriate cookie choices or consent options.

9. Third-Party Websites

Our website or booking communications may contain links to third-party websites, payment platforms, or service providers.

HolidayKart is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Children's Privacy

Our services may be booked for families and children; however, we do not knowingly collect personal information directly from children where parental or guardian involvement is required.

Parents or legal guardians are responsible for providing information relating to minors when making a booking.

11. Changes to This Privacy Policy

HolidayKart may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact HolidayKart through the contact details provided on our website.

By submitting an enquiry or completing a booking with HolidayKart, you acknowledge that you have read and understood this Privacy Policy.